Knowledgebase: Account Questions
What can I do if I am having trouble connecting to my account?
Posted by WushNet - Michael Ching on 10 March 2009 02:34 AM

If you are having trouble reaching your account, please contact support@wush.net with the following information:
1. The specific command you are running
2. The exact error message you are seeing
3. Your IP address
4. Output of traceroute wush.net

At times, ISPs may have routing issues to specific carriers. We maintain off-site proxies to assist customers experiencing these issues. To make use of them, you can do the following:
1. Visit http://proxy-1.wush.net/ and verify if you are able to see our main page
2. If so, you can configure your SVN client to route requests through the proxy.

First, open the file ~/.subversion/servers.
Next, find the [groups] section, and add a section for wush.net:
[groups]
wushnet = wush.net

Finally, add a proxy definition:
[wushnet]
http-proxy-host = proxy-1.wush.net
http-proxy-port = 3128

Alternatively, if the only server you access is wush.net, you update the [global] section instead of defining a group:
[global]
http-proxy-host = proxy-1.wush.net
http-proxy-port = 3128

3. Try your SVN operations again. When your ISP routing problems are resolved, these settings should be removed.

The following global proxies are available.  Please select one near you.

Germany:

http-proxy-host = fra-proxy-1.wush.net
http-proxy-port = 3128

Ireland

http-proxy-host = dub-proxy-1.wush.net
http-proxy-port = 3128

Japan

http-proxy-host = hnd-proxy-1.wush.net
http-proxy-port = 3128

Singapore

http-proxy-host = sin-proxy-1.wush.net
http-proxy-port = 3128

Australia

http-proxy-host = syd-proxy-1.wush.net
http-proxy-port = 3128

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